In-App Support
Get help directly from the RideApack app for active deliveries, account questions, and technical problems.
Active deliveriesAccount questionsTechnical problems
Support Center
Contact RideApack
Support
Need assistance? Our support team is here to help. Whether you have a question about your account, a delivery, your wallet, or a technical issue — we're committed to helping you as quickly as possible.
3–5 min read
Last Updated: Recently
4 channels
Before You Contact Us
You may find your answer faster in the Help Center.
Before reaching out, we recommend checking the Help Center. Our detailed guides often answer questions faster than waiting for a support response.
Popular Help Center guides:
Support Channels
Choose the channel that best matches your needs.
Email Support
Contact us by email for general enquiries and non-urgent issues.
General enquiriesNon-urgent issuesFollow-ups
Help Center
Browse detailed articles and FAQs to find answers instantly.
ArticlesFAQsGuides
Business Enquiries
Partnerships, enterprise solutions, media, and other business topics.
PartnershipsEnterpriseMedia
Delivery Support
If you're having a problem with a delivery, include as much information as possible.
Helpful to include:
Delivery ID
Pickup location
Delivery address
Date and time
Description of the issue
Photos (if applicable)
Common issues:
Driver delayedRecipient unavailableWrong delivery addressDamaged packageLost packageDelivery canceled
Driver Support
Drivers can contact support for assistance with:
Registration
Verification
Delivery requests
Wallet questions
Platform service charges
Account review
Driver profile updates
Wallet & Payments
Need help with your RideApack Wallet? Support is available for:
Wallet recharge issues
Platform service charges
Wallet balance questions
Failed recharges
Refund requests
Transaction history
Technical Support
If you're experiencing problems with the app, include details to help our team investigate quickly.
Details to include:
Device model
Operating system
App version
Screenshots (if possible)
Description of the issue
Common technical topics:
Login issues
App crashes
GPS problems
Notifications
Performance issues
Safety Issues
Report safety concerns immediately.
If you need to report a safety concern, contact RideApack as soon as possible. All safety reports are reviewed with priority.
Unsafe behaviour
Harassment
Lost packages
Suspicious activity
Damaged packages
Community guideline violations
Business Enquiries
For organizations interested in working with RideApack, contact our business team.
PartnershipsCorporate delivery solutionsMarketing collaborationsMedia requestsInvestment enquiries
What to Include in Your Support Request
More detail helps us resolve your issue faster.
Your registered phone number or email.
Delivery ID (if applicable).
Date and time of the issue.
Description of what happened.
Photos or screenshots (if available).
Any relevant supporting information.
Support Response Expectations
General Questions
Responded to as soon as reasonably possible.
Delivery Issues
Prioritized based on urgency and active status.
Safety Reports
Reviewed with the highest priority.
Technical Issues
Investigated by the appropriate support team.
Response times are not guaranteed and may vary depending on the volume of requests and nature of the issue.
Frequently Asked Questions
The fastest way is through In-App Support in the RideApack app. You can also email us for non-urgent matters or use the Help Center for self-service answers.
Use in-app support when you have an active delivery issue, account question, or technical problem that needs prompt attention.
Go to your delivery history in the app, select the relevant delivery, and tap Report Issue. Include as much detail as possible.
Report safety concerns immediately through In-App Support or by contacting us directly. Safety reports are reviewed with priority.
Include your registered contact, the Delivery ID if relevant, the date and time, a description of the issue, and any photos or screenshots.
Drivers can reach support through In-App Support in Driver Mode, or by email. Select the category that matches your issue.
Contact support through the app and include your device model, operating system, app version, screenshots, and a description of the problem.
Yes. Use our Business Contact channel for partnerships, corporate, media, and investment enquiries.
Browse the RideApack Help Center for detailed guides on getting started, deliveries, wallet, safety, and more.
Was this article helpful?
Your Next Delivery
Starts in the App.
Register and get verified online, then download the RideApack Driver app to access delivery opportunities, manage routes, and use your driver tools wherever the road takes you.
Scan to download the RideApack Driver app